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20121231
20121231
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. they never made it out alive. her grandparents also died in the fire. sergio quintana tells us what happened. >> she says the last time she saw her daughter was last night at bedroom time. >> she was staying with your parents? >> yes. >> reporter: just after 11:00, she noticed a fire in her brother's room. you go see the charred window an example of how ferocious the fire burned. she tried to put it out but it was too much. >> you couldn't put it out. >> she escaped along with six other family members, but her parents and her daughter did not. in the apartment downstairs, neighbors heard a commotion and quickly realized it was fire. she says she is scream, call the fire department and then rushed everyone out. three of her grandchildren were there for the weekend and they got out safely but it was scary situation. >> what did you think of that? >> it was pretty cool, i started to cry a lot. >> makes say fire teams worked fast to control the situation but they say a san jose police officer was especially heroic. he arrived on the scene quickly, yelled at neighbors to keep a safe distance and
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